Influx | MSA

MASTER SERVICE AGREEMENT (MSA)Updated Effective Date: 24th September 2026This Master Service Agreement ("MSA") sets forth the general terms and conditions that govern the provision of services by Fetched L.L.C-FZ, trading as "Influx" (hereinafter "Influx"), to its clients. This MSA is incorporated by reference into any Commercial Terms Agreement or Order Form executed between Influx and a Client. By executing a Commercial Terms Agreement or Order Form that references this MSA, Client agrees to be bound by all terms and conditions contained herein.Provider Details:
Fetched L.L.C-FZ, trading as "Influx"
Grandstand, Meydan Road, Nad Al Sheba, UAE1. Services1.1. Influx agrees to provide the services as specifically outlined in the applicable Order Form or any mutually agreed-upon Scope of Work or proposal. These services generally pertain to the Authority Engine methodology, including personal brand growth and company growth initiatives on platforms such as LinkedIn, together with related content, optimisation, audience growth, analytics, and lead-delivery activities as described in the Order Form.1.2. Outcomes and lead volumes are as defined in the applicable Order Form and in Section 3 of this MSA. Unless an Order Form expressly states otherwise, Influx does not guarantee booked meetings, strategy calls, meeting volume, closed revenue, or similar commercial outcomes.2. Term, Renewal, and Termination2.1. Initial Term. The initial term of this Agreement shall be as specified in the Order Form ("Initial Term").2.2. Auto-Renewal. Upon expiration of the Initial Term, this Agreement shall automatically renew for successive one-month periods (each a "Renewal Term") at the then-current monthly service fee, unless the Order Form provides otherwise.2.3. Cancellation. Either Party may prevent such automatic renewal by providing written notice of non-renewal to the other Party at least twenty-eight (28) days prior to the end of the then-current term. Upon such notice, the Agreement will terminate at the end of the then-current term.2.4. Termination for Cause. Either Party may terminate this Agreement for cause if the other Party commits a material breach of this MSA and fails to cure such breach within thirty (30) days of receiving written notice thereof.2.5. Non-Contact Termination. Where an Order Form includes the Performance Guarantee (or incorporates this MSA's non-contact rights), Influx may terminate immediately under Section 3.6. Such termination is without refund eligibility and without further obligations, except those that survive by their nature.3. Performance Guarantee3.1. Definitions. For purposes of this Section 3:(a) "Go-Live" means the calendar date on which the first client-facing post under the Engagement goes live.(b) "Voice of the Customer Document" or "VoC" means the Ideal Customer Profile (and related qualifying criteria) documented for the Engagement and approved by Client. Email acceptance by a Client is sufficient approval.(c) "Qualifying Lead" means a person who matches the Ideal Customer Profile in the VoC approved by Client, as classified by Influx's delivery systems. Influx's classification is conclusive for counting under any Performance Guarantee. On a claim under this Section 3, Influx may evidence classification by providing relevant exports or extracts from its delivery systems.(d) "Guarantee Window" means the period of thirty (30) consecutive calendar days beginning on Go-Live.(e) "First Period Fees" means the Fees attributable to the first thirty (30) calendar days of the Engagement (as determined by reference to the Order Form's fee schedule).(f) "Minimum Posting Cadence" means at least five (5) client-facing posts per week during the Guarantee Window, and at least twenty (20) client-facing posts in total across the Guarantee Window.3.2. Application. Where an Order Form includes the Performance Guarantee, the following terms apply. An Order Form may restate, modify, or exclude elements of this Section 3; if the Order Form is silent on claim, measurement, cooperation, posting cadence, content approval, access, deliverable scope, reporting, refund, or post-claim exit mechanics, this MSA governs those mechanics exclusively.3.3. Commitment. Subject to this Section 3 and Client's duties hereunder, Influx will deliver thirty (30) Qualifying Leads within the Guarantee Window.3.4. Go-Live Timing. Go-Live must occur within fourteen (14) calendar days of the Order Form's Effective Date unless the Parties agree otherwise in writing (email sufficient).3.5. Client Cooperation; Approvals; VoC Lock. Client shall provide all access, approvals, information, and materials reasonably required by Influx within forty-eight (48) hours of request. The VoC, once approved by Client, is locked for purposes of measuring the Performance Guarantee unless the Parties agree in writing to amend it. Client duty failures after Go-Live do not extend the Guarantee Window.3.5A. Minimum Posting Cadence. Meeting the Commitment assumes Influx can achieve the Minimum Posting Cadence. The Minimum Posting Cadence is a condition of the Performance Guarantee, not a separate Client-facing deliverable metric for refund purposes.3.5B. Content Approval and Authority to Publish. Client shall approve the first month's content (or an equivalent content batch covering the Guarantee Window) before Go-Live or within forty-eight (48) hours of Influx's request (email acceptance sufficient). Once content is approved, Influx is authorised to publish that approved content on the managed page(s) without further approval, unless the Parties agree otherwise in writing. Client shall not unreasonably withhold, condition, delay, or withdraw approval of content required to meet the Minimum Posting Cadence.3.5C. Access and Publishing Protections. Client shall maintain uninterrupted access for Influx (and its designated operators) to the LinkedIn page(s) and related tools needed to publish approved content and perform the Services throughout the Guarantee Window. Without limiting Section 3.5D, if Client revokes, suspends, or materially restricts such access, directs Influx not to publish approved content, requires removal or withholding of previously approved content in a manner that prevents the Minimum Posting Cadence, or otherwise prevents Influx from achieving the Minimum Posting Cadence, then, effective immediately upon that event: (i) the Performance Guarantee is void; (ii) Client has no right to make a claim under this Section 3 and no refund eligibility under this Section 3; and (iii) Influx shall notify Client in writing (email sufficient).3.5D. Performance Impairment: Automatic Claim and Refund Bar. If, during the Guarantee Window, Client by act or omission materially prevents Influx from performing the Services end-to-end as required to meet the Commitment, including (without limitation) failure to approve content or the VoC when due, revocation or restriction of page or tool access, blocking or withdrawing approval of content needed for the Minimum Posting Cadence, directing Influx not to post, withholding information or materials reasonably required for delivery, or any other Client-caused interruption of publishing or lead-delivery operations - then, effective immediately upon that impairment: (a) the Performance Guarantee is void; (b) Client has no right to make a claim under this Section 3; and (c) Client has no refund eligibility under this Section 3 (including any First Period Fees refund). Influx shall notify Client in writing (email sufficient). This Section 3.5D applies in addition to Sections 3.5, 3.5A-3.5C, and 3.6.3.6. Non-Contact. If Client provides no substantive contact (including failure to respond to reasonable requests for access, approvals, information, or materials) for fourteen (14) consecutive calendar days, Influx may terminate the Engagement immediately. In that event, Client has no refund eligibility under this Section 3, and Influx has no further obligations under the Performance Guarantee or otherwise, except obligations that survive termination by their nature.3.7. Outside Scope. Impressions, reach, booked meetings, strategy calls, meeting volume, and closed revenue are not part of the Performance Guarantee and are not guaranteed unless an Order Form expressly states otherwise.3.8. Lead Deliverables; Default Exclusions. Unless the Order Form states otherwise, Qualifying Lead deliverables consist of warm ICP lead records substantially matching the fields in Influx's sample lead pack (including identity, role/title, company, profile link, ICP-fit classification as produced by Influx's systems, and intent signals). Email addresses, telephone numbers, and other direct contact details are not included by default.3.8A. Reporting Cadence. For the Guarantee Window (the first performance period), Influx shall provide Client with an end-of-period report after the Guarantee Window closes, including the cumulative Qualifying Lead list for that window. Thereafter, Influx shall provide Client with Qualifying Lead lists at least weekly (and may provide them more frequently at Influx's discretion). Reporting cadence does not change the Claim Process in Section 3.9.3.9. Claim Process. Client may not make a claim under this Section 3 before the Guarantee Window has fully elapsed. Any purported claim made before the end of day thirty (30) of the Guarantee Window is void and of no effect. To claim under the Performance Guarantee, Client must give written notice (email sufficient) within forty-eight (48) hours after the end of day thirty (30) of the Guarantee Window, stating the reasons for the claim and requesting a refund of First Period Fees. A late claim is deemed waived and the Commitment is deemed met.3.10. Determination. Influx determines whether the Commitment was met by reference to the approved VoC, Influx's classifications, Sections 3.5A-3.5D (including any automatic claim/refund bar), and any documented Client duty failures. Where Section 3.5C or 3.5D applies, the claim is rejected and no refund is due. Influx shall approve or reject the claim in writing (email sufficient).3.11. Approved Refund. If Influx approves a claim, Influx shall refund First Period Fees within seven (7) calendar days of the approval notice.3.12. Post-Claim Exit (Not Automatic). Following an approved claim:(a) If the Order Form's Initial Term is twelve (12) months (or longer), Client may terminate the remaining Term by written notice within seven (7) calendar days of the approval notice.(b) If the Order Form is a three-month proof-of-value ("POV") engagement, Client may terminate Months 2-3 by written notice within seven (7) calendar days of the approval notice; otherwise those months remain billable per the Order Form.Post-claim exit is not automatic. Absent timely written election under this Section 3.12, the Engagement continues per the Order Form (subject to any refund already due under Section 3.11).3.13. No Other Performance Guarantees. Except as expressly set out in an Order Form and this Section 3, Influx does not guarantee specific commercial outcomes. Success of the services depends on factors including Client cooperation, publishing access, approved content volume, market conditions, and the quality of Client's offerings, many of which are beyond Influx's control.4. Client Cooperation4.1. Client agrees to provide all necessary access, approvals, information, and materials required by Influx to perform the services in a timely manner. Influx shall not be responsible for any delays or failures in service delivery caused by Client's failure to provide such access, approvals, or materials within forty-eight (48) hours of request.4.2. If a Client's failure to cooperate delays the provision of services for more than thirty (30) consecutive days, Influx reserves the right to suspend services until such cooperation is rendered, or to terminate services altogether, without any refund eligibility to the client.4.3. VoC. Client shall approve the VoC as contemplated in Section 3. Email acceptance is sufficient. Once approved, the VoC is locked for measurement of any Performance Guarantee unless amended in writing.4.4. Content and Access. Client's duties under Sections 3.5A-3.5D (Minimum Posting Cadence, content approval, access/publishing protections, and the automatic claim/refund bar on performance impairment) apply whenever an Order Form includes the Performance Guarantee.5. Default Deliverable ExclusionsUnless an Order Form expressly states otherwise: (a) lead deliverables do not include email, phone, or other direct contact details; (b) booked meetings, Strategy Calls, and meeting-volume commitments are not included; and (c) impressions, reach, and closed revenue are not guaranteed deliverables.6. ConfidentialityBoth Parties agree to maintain the confidentiality of all non-public information (including, but not limited to, business plans, financial information, customer lists, and proprietary methodologies) disclosed by one Party to the other during the term of this Agreement. This obligation of confidentiality shall survive the termination of this Agreement.7. Intellectual PropertyClient shall own all intellectual property rights in the final deliverables specifically created for Client under this Agreement. Influx retains all intellectual property rights in its underlying methodologies, tools, templates, processes, delivery systems (including classification logic), and any pre-existing materials used in the provision of services.8. IndemnificationEach Party (the "Indemnifying Party") agrees to indemnify, defend, and hold harmless the other Party (the "Indemnified Party"), its officers, directors, and employees from and against any and all third-party claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or related to a breach of the Indemnifying Party's obligations or representations under this Agreement, or the gross negligence or willful misconduct of the Indemnifying Party.9. Limitation of LiabilityTo the maximum extent permitted by law, Influx's total aggregate liability to Client under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by Client to Influx during the twelve (12) months immediately preceding the event giving rise to the claim.10. Non-Refundable Fees & Early Termination10.1. Except as expressly required under Section 3 (approved First Period Fees refund and any timely post-claim exit under Section 3.12), all fees paid to Influx are non-refundable.10.2. In the event Client terminates the services prior to the end of the Initial Term as specified in the Order Form (other than under a timely Section 3.12 post-claim exit or a valid termination for Influx's uncured material breach under Section 2.4), Client shall remain liable for and shall immediately pay the full remaining balance of the Initial Term.11. Governing Law and Dispute ResolutionThis MSA and any Commercial Terms Agreement or Order Form incorporating it shall be governed by and construed in accordance with the federal laws of the United Arab Emirates as applied in the Emirate of Dubai. The Parties agree to first attempt to resolve any dispute arising out of this Agreement through good-faith negotiations. If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be submitted to mediation before a mutually agreed-upon mediator in Dubai, UAE.12. Data ProtectionBoth Parties shall comply with all applicable data protection laws and regulations. Influx shall process any personal data provided by the Client only for the purpose of providing the services and in accordance with the Client's lawful instructions.13. Force MajeureNeither Party shall be liable for any failure or delay in performing its obligations under this Agreement if such failure or delay is due to any cause beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, or government restrictions (a "Force Majeure Event"). The affected Party shall notify the other Party as soon as practicable and shall use reasonable eff